Privacy Policy

What We Collect

• Account data: email address and authentication credentials when you sign up or sign in.
• Photos: images you upload of appliances and equipment for AI diagnosis.
• Usage data: diagnosis history, feature usage, and error logs to improve the service.
• Payment data: handled securely by Stripe. We do not store full card numbers.

How We Use Your Data

• To provide AI-powered diagnosis and repair guidance.
• To process subscriptions and manage your DIY Pass.
• To improve model accuracy and fix service issues.
• To send important account or service updates (rarely marketing).

Data Retention

Uploaded photos and diagnosis results are retained so you can review your history. You can request deletion at any time by contacting us. Account data is kept until you delete your account.

Third Parties

We use trusted providers for AI inference, payment processing (Stripe), authentication (Supabase), and analytics. We do not sell your data. Photos may be processed by AI providers solely to generate diagnoses.

Your Rights

You can access, update, or delete your account and data at any time from your Account page. For other requests, email us at the address below.

Security

We use industry-standard encryption, secure authentication, and access controls. No system is perfect, but we work hard to protect your information.

Contact

Questions about privacy? Reach us at support@ecopowerhub.ai.